CLNiK94 Terms & Conditions – 9 February 2025
By utilising our website, using services and taking part in initiatives like “Media Days” provided by CLNiK94 LTD (“we”, “us” CLNiK94”), you (“the client”, “service user”) agree to the following terms and conditions:
1. Information Collection and Privacy
1.1. Clients are required to create an account with our third-party provider Fresha for online bookings. For appointments booked via phone, social media, or in person, personal details such as name, date of birth, and contact information will be collected and manually inputted into the Fresha service.
1.2. If you consent to receive marketing communication or sign up to our mailing list, you will be automatically or manually added to our MailChimp audience. If you do not wish to be added to this list, please do not tick the consent box. Furthermore, should you wish to be removed from our MailChimp mailing list, you can do so by clicking unsubscribe at any time.
1.3. Before or during the initial visit, clients must complete a comprehensive medical history form. This information is crucial for a thorough consultation and to devise an appropriate treatment plan.
1.4. For insurance and documentation purposes, all clients are required to have photos taken of their treatment area before and after a treatment. Before your arrival, you will be provided with consent forms for this part of the service. Clients who fail to consent to having their image taken for documentation and insurance purposes will be unable to proceed with their chosen service and may lose their deposit.
1.5. All client information, including imagery, is handled with the utmost confidentiality and protected in line with applicable Data Protection laws and regulations.
1.6. Client details will not be shared with unaffiliated third parties without explicit written consent except where required by law. Clients will not receive unsolicited communications from us unless they have opted in to receive such information.
1.7. For further information on how we protect your privacy, please see our Privacy Policy and Cookie Policy.
2. Deposit Policy
2.1. A deposit of 20% of the total Treatment cost is required to secure any treatment appointment. This deposit will be deducted from the final treatment cost.
2.2. To optimise or scheduling and protect against loss of earnings, clients are required to provide at least 24 hours’ notice of their intention to cancel or reschedule their appointment. If adequate notice is given, the deposit may be carried over to a future appointment. Failure to provide adequate notice will result in your deposit being forfeited as compensation. On a case-by-case basis, manger discretion may be exercised.
3. Payment Terms
3.1. The purchase of treatments and services at CLNiK94 are inclusive of a consultation, the base cost of the product, and the time/experience of our practitioners.
3.2. CLNiK94 does not operate pay-per-volume-of-product model for our base services. The purchase of a treatment at CLNiK94 does not entitle you as a client to a set amount of product, and our experts will use their skill and discretion to use the amount of product they deem suitable for your results. For example, the purchase of a Dermal Filler treatment does not mean you have purchased 1ml of Dermal Filler to be used over multiple treatment days.
3.3. CLNiK94 requires a 20% deposit (See Section 2) prior to treatment. The outstanding 80% of your treatment fee will be collected post-treatment. By receiving your treatment at CLNiK94, you acknowledge your requirement to pay the remainder of your treatment fee on completion of your service. Failure to do so may result in CLNiK94 seeking renumeration via legal means.
3.4. Clients will receive a full cost estimate for any proposed treatment plan, including any necessary maintenance treatments, prior to the commencement of treatment. Should you decide not to proceed with any of your treatment plan once in-clinic, your practitioner will refer to the Deposit Policy to determine the next appropriate steps.
3.5. We accept cash, major debit, and credit cards, including American Express. We also offer the ability to spread the cost of treatment through Klarna. Please review our “Spread the Cost” Terms of Service for further details.
4. Refund Policy
4.1. Whilst CLNiK94 aims to provide exceptional service and expert treatment, we cannot guarantee specific results. Refunds will not be provided if the desired outcomes are not achieved.
4.2. If on attendance at CLNiK94 our practitioners deem it is not suitable or in the clients best interest to proceed with the treatment, you can request a refund. Providing you adhered to the remainder of CLNiK94’s terms & conditions, your refund will be processed in line with our deposit policy.
4.3. CLNiK94 offers our clients the ability to purchase packages containing multiple services at a discounted rate. CLNiK94 offers refunds for these packages. Should you require a refund of a purchase package, CLNiK94 will refund you the price paid for the package, minus any used packages charged at their non-discounted rate.
4.4. Please refer to the “Spread the Cost” Terms of Service for further information on refunds related to packages purchased via Klarna.
5. Appointments – Complementary Reviews
5.1. At CLNiK94 our practitioners want you to achieve the best results possible. That’s why our treatments come with complimentary review periods:
5.1.i. Botulinum Toxin-related Treatments – You are entitled to a complimentary review appointment up to 14 days post-treatment, where you can explore further treatment or dose adjustments free of charge. If you fail to schedule and attend a complimentary review appointment within the 14 day period, further treatment or dose adjustments would be billed at the cost of a new treatment.
5.1.ii. Dermal Filler Treatments – You are entitled to complimentary review appointment up to 42 days post-treatment. This review appointment can be used to discuss any questions you’ve had since the treatment, including consideration of top-ups. Please note, Dermal Filler treatment prices are not inclusive of top-ups, and Dermal Filler top-ups are billed at a flat rate of £150 per 1ml, regardless of whether the full 1ml is used.
6. Appointments – Refusal of Service
6.1. CLNiK94 and their practitioners reserve the right to refuse treatment if, during the consultation, it is deemed unsuitable or not in the client’s best interest to proceed.
6.2. CLNiK94 will not provide treatment to individuals found to be or assessed to be under the influence of alcohol and/or drugs. Should you arrive at your treatment under the influence of alcohol and/or drugs, CLNiK94 reserves the right to refuse treatment. In this case, you will not be issued a refund and further remuneration may be sought from you to recoup the costs of lost time and/or product.
6.3. CLNiK94 is an inclusive and diverse organisation and as such we are committed to ensuring our staff feel welcome and safe whilst practising. CLNiK94 staff will not tolerate verbal or physical abuse, and reserve the right to refuse treatment in the event of receiving such abuse. If treatment is refused on these grounds, you will not receive a refund and further remuneration may be sought against you to recoup the costs of lost time and/or product. Furthermore, abuse of our staff may be reported to the relevant authorities.
7. Appointments – Treatment of Minors
7.1. CLNiK94 does not treat individuals under the age of 18.
7.2. Given the nature of the treatments CLNiK94 provides, individuals under the age of 18 are not permitted in our treatment rooms. Clients should therefore not attend treatments accompanied by children.
8. Initiatives at CLNiK94
8.1. As part of our mission to help individuals incorporate aesthetics and medical-grade skincare into their existing regimes, CLNiK94 may run various initiatives to support this goal.
8.2. Wedding Package Deals
8.2.i. Our Wedding Package Deals are for use by Wedding Parties only.
8.2.ii. Discounted rates will be applied at checkout on the day of the Wedding Package treatments.
8.2.iii.Should a Wedding Party Deal be purchased, and the number of individuals associated with the booking decrease to the point where the party no longer meets the group size threshold, the group discount will be downgraded to the next band.
8.2.iiii.For example, if a Wedding Party Deal is purchased for a group size of 10 people, if one of the group is found to be ineligible for treatment, or subsequently drops out, the group discount will drop to the next applicable band. In this case, the group would only be eligible for the discount associated with a party size of 6 people, meaning their discount-per-person would drop from 25% to 20%.
8.3. Media Days
8.3.i. By taking part in CLNiK94 Media Days, all clients are required to sign a Media Release Form prior to their appointment, or during their initial consultation. This form details the consideration you will receive for taking part in our Media Days and is the basis for you receiving your treatment at the discount rate that you are.
8.3.ii. Without a complete Media Release Form, your appointment cannot go ahead. Whilst all prospective clients are entitled to reject the terms of the Media Release Form, please note that your appointment is still subject to our Deposit Policy, and failure to sign or notify us of your intent not to sign the release form within the timeframe laid out in the Deposit Policy will result in us holding your deposit as compensation.
8.3.iii. As part of the on-boarding process for our Media Days, prospective clients are required to provide headshot images. The images will be used by our experts to assess whether a prospective client’s aesthetic goals align with the goals of a specific Media Day. CLNiK94 reserves the right to refuse on-boarding to a Media Day based on their practitioner’s opinion that the attainable result for a prospective client is unsuitable for the requirements of the Media Day.
8.3.iiii. Clients are requested to pay particular attention to Media Day base costs, and the recommendations outlined in the “Additional Information” column of the price list. CLNiK94 will use this price list and the associated recommendations to agree a treatment plan with you in advance of your attendance at a Media Day.
8.3.v. On finalisation of your treatment plan and your confirmation of your intent to attend the Media Day, your details will be manually uploaded to the Fresha booking system. You will then be required to pay the deposit for your treatment in advance of your appointment. Failure to pay your deposit in advance of your appointment will result in your appointment being cancelled, your slot being offered to other clients, and you being considered for barring from future Media Days.
8.3.vi. As outlined in the Media Release form, in addition to filming video content, and in line with the terms of our insurance, before and after photos will be taken and may be used across our CLNiK94 socials, platforms and commercial campaigns.
9. Liability
9.1. We will not be liable in contract, tort, or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect, or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services that we offer to the client.
9.2. Clients should refrain from attending the clinic if they are unwell, including but not limited to conditions such as colds, cold sores, or local skin infections. If unsure, clients should contact the clinic for advice.
9.3. It is the client’s responsibility to ensure that they provide us with all relevant medical history and information about pre-existing medical conditions before each treatment.
9.4. We will not be liable for any damage, including personal injury, sustained because of the client’s failure to disclose such details.
9.5. By having a treatment, the client agrees to comply with all instructions and/or recommendations given to them by or on behalf of the Clinic regarding the care of a treated area.
9.6. Nothing in these terms of business shall exclude or limit our liability for death or any personal injury resulting from our proven negligence.
10. Feedback and Complaints
10.1. We appreciate all feedback, whether positive or negative, as it helps us enhance our services. Feedback can be submitted verbally, via email (info@clnik94.com), through our website.
10.2. If you have a complaint, please inform us as soon as possible. We will arrange an appointment to address your concerns.
11. General Terms
11.1. These terms and conditions are subject to change at the discretion of CLNiK94. Clients will be notified of any significant changes.
11.2. By using our website, attending an appointment, or receiving treatment at CLNiK94, clients acknowledge they have read, understand and agree to comply with these terms and conditions.
12. Contact Information
12.1. For any questions or additional information, please contact us at:
Email: info@clnik94.com
Website: www.clnik94.com
